Shipping & Returns
Thank you for shopping with Tropic Labs! We understand you are looking to get your products as soon as possible - and we're doing our best to get your orders out quickly and safely.
Orders placed before 11am (CST) will be shipped the same day and any orders placed after the cut-off time will be shipped the following business day.
We currently have warehousing facilities in the following locations:
- Edison, New Jersey
- Buena Park, California
In order to serve you better, minimize shipping costs and accelerate delivery times, all orders are dispatched according to proximity to the end destination. Your estimated shipping timeframe begins after the date of dispatch from our fulfillment center.
Tropic Labs currently only ships orders in the US. Let us know where else you'd like to see us and we'll move you to the top of our waitlist! Just send a message to firstname.lastname@example.org
October through January is peak season for our warehouses and shipping carriers. As a result of increased shipping volumes and unpredictable weather in some areas of the country, shipments may experience delays and delivery guarantees are suspended.
We recommend placing your order with the following shipping methods before 12pm EST on the following dates to ensure you will receive it before Christmas:
Friday, December 10th is the last recommended day to order with $6 ground shipping
Wednesday, December 15th is the last recommended day to order with $20 2 Day shipping
Our warehouses will be closed on Friday, December 24th and Friday, December 31st, so orders placed on these days will see a processing delay.
**Please note** FREE Shipping on purchases applies to contiguous US orders ONLY
If your order contained the wrong product, damaged products, or was missing any items please reach out to our team as soon as possible so we can make it right.
If you're not satisfied with your purchase for any other reason, we're happy to process a return within 30 days of your package being marked Delivered. Just send an email to email@example.com and one of our team members will assist you with the process.
Please note the product must still be at least 50% full and Tropic Labs is not responsible for the return shipping cost. Bundles must be returned as complete sets, individual items from bundles cannot be refunded or exchanged with the exception of damages.
Typical processing time for returns is 10-15 business days once the package is received by the carrier. This includes transit time to our returns center, QC by our team, and refund processing time by financial institutions.
Please note that we monitor return activity for misuse and reserve the right to limit returns or exchanges. If you are requesting a return after the 30-day policy window, refunds will be approved at the sole discretion of Tropic Labs.