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Shipping & Returns

SHIPPING POLICY

Thank you for shopping with Tropic Labs.

All orders are processed within 24-48 hours and dispatched from our Dallas, USA warehouse. 

 

SHIPPING RATES

Domestic

All orders in the US ship FREE via USPS Standard Delivery

Delivery can take between 7-10 business days 

or

Upgrade to EXPRESS 2-3 day shipping with USPS Priority Mail for just $5.00

 

International

All orders over $50 ship FREE

Orders under $50 ship at a flat rate of $10.00 

All orders shipped via DHL International Packet Plus service. 

Shipping takes approx. 4-12 business days from the day your order is shipped. 

 

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a shipment confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours.

 

CUSTOMS, DUTIES & TAXES

Tropic Labs is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

DAMAGES

Tropic Labs is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us immediately so we may file a claim on your behalf. Please save all packaging materials and damaged goods and send us photos of how the goods arrived in order for us to assist with your claim. 

 

PAYMENT INFORMATION

We accept MasterCard, Visa and American Express or you can choose to pay via PayPal. 

 

RETURNS POLICY

We cannot accept any returns due to health regulations, although if you feel that the product you received is not satisfactory or you feel is not as advertised, please email us at info@tropic-labs.com and we will work with you to resolve the situation.