Shipping & Returns

Thank you for shopping with Tropic Labs.

Orders placed before 1pm (CST) will be shipped same-day and any other orders placed after the cut-off time will be shipped the following business day.  

We currently have warehousing facilities in:

  • Dallas, Texas
  • Moreno Valley, California
  • Bethlehem, Pensylvania
  • Chicago, Illinois

In order to serve you better, minimize shipping costs and accelerate delivery times, all orders are dispatched according to proximity to the end destination.  

**Please note** FREE Express Shipping on bundle purchases applies to USA orders ONLY

 

SHIPPING RATES

Domestic (USA)

Order Value

Service

Rate

$0.00 – $49.99

Standard Shipping (5-7 Business Days)

$5.00

$0.00 – $98.99

USPS Priority Shipping (2-3 Business Days)

$7.50

$50.00 – $98.99

Free Standard Shipping (5-7 Business Days)

Free

$99.00 and up

Free USPS Priority Shipping (2-3 Business Days)

Free



International

We currently ship to the US, CanadaAustraliaNew Zealand & UK only at this time. 

All international orders are shipped via courier with tracking and can take anywhere from 6-15 business days to arrive depending on the destination. Our fulfillment centre is hard at work to secure the fastest and most economical shipping option for our international customers and as such; carriers may vary but generally include DHL, UPS or USPS. 

We are pleased to offer tiered, flat-rate shipping to our international customers according to the following table:

Canada & UK Shipping Rates

Please allow 6-12 business days for delivery

Order Value Rate
Less than $49.99 $5.00
$50.00 - $99.99 $10.00
$100 and up $15.00

 

*Please note that international shipping can sometimes incur additional costs, i.e., taxes, duties and brokerage fees. These charges can vary and are not easily calculated at time of sale.  Customers should be prepared to pay these fees at time of delivery.  We apologize in advance for any inconvenience.

 

Australia & New Zealand Shipping Rates

Please allow 10-15 business days for delivery

Order Value Rate
Less than $49.99 $10.00
$50.00 - $99.99 $15.00
$100-199.99 $20.00
$200.00 & up $25.00

 

*Please note that international shipping can sometimes incur additional costs, i.e., taxes, duties and brokerage fees. These charges can vary and are not easily calculated at time of sale.  Customers should be prepared to pay these fees at time of delivery. 

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a shipment confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours.

 

CUSTOMS, DUTIES & TAXES

Tropic Labs is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

DAMAGES

Tropic Labs is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us immediately so we may file a claim on your behalf. Please save all packaging materials and damaged goods and send us photos of how the goods arrived in order for us to assist with your claim. 

 

PAYMENT INFORMATION

We accept MasterCard, Visa and American Express, Paypal & After Pay

 

RETURNS POLICY

We cannot accept any returns due to health regulations, although if you feel that the product you received is not satisfactory or you feel is not as advertised, please email us at info@tropic-labs.com and we will work with you to resolve the situation. 

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