Shipping & Returns

Thank you for shopping with Tropic Labs.

All orders are processed within 24-48 hours and dispatched from our Dallas, USA warehouse. 

 

SHIPPING RATES

Domestic (USA)

Service Rate

Free Standard Shipping on all orders

(5-7 Business Days)

$0.00

Express Shipping via USPS Priority Mail

(2-3 Business Days)

$5.00

 

International

We currently ship to the US, Canada & UK only at this time. 

All international orders are shipped via DHL with tracking and can take anywhere from 6-12 business days to arrive depending on the destination. 

We are pleased to offer tiered, flat-rate shipping to our international customers according to the following table:

Canada & UK Shipping Rates

Please allow 6-12 business days for delivery

Order Value Rate
Less than $49.99 $5.00
$50.00 - $99.99 $10.00
$100 and up $15.00

 

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a shipment confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours.

 

CUSTOMS, DUTIES & TAXES

Tropic Labs is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

DAMAGES

Tropic Labs is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us immediately so we may file a claim on your behalf. Please save all packaging materials and damaged goods and send us photos of how the goods arrived in order for us to assist with your claim. 

 

PAYMENT INFORMATION

We accept MasterCard, Visa and American Express, Paypal & After Pay

 

RETURNS POLICY

We cannot accept any returns due to health regulations, although if you feel that the product you received is not satisfactory or you feel is not as advertised, please email us at info@tropic-labs.com and we will work with you to resolve the situation. 

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