Shipping & Returns


COVID 19 - UPDATE : FOR ALL USA ORDERS

We understand you are looking to get your Tropic Labs products as soon as possible - and we're doing our best to get your orders out quickly and safely. 

Please allow up to 3 business days for your order to ship from our warehouse. Your estimated shipping timeframe (5-7 business days for standard, and 3-4 business days for priority) begins after the date of dispatch from our fulfillment centre. We have noticed carrier delays in excess of one week on some of our orders. Please check with carriers for any additional transit delays specific to your area.

SHIPPING POLICY

Thank you for shopping with Tropic Labs.

Orders placed before 1pm (CST/AEST) will be shipped same-day and any other orders placed after the cut-off time will be shipped the following business day.  

We currently have warehousing facilities in the US & Australia in the following locations:

  • Dallas, Texas
  • Moreno Valley, California
  • Bethlehem, Pennsylvania
  • Chicago, Illinois
  • Gold Coast, Queensland Australia¬†

In order to serve you better, minimize shipping costs and accelerate delivery times, all orders are dispatched according to proximity to the end destination.  

**Please note** FREE Express Shipping on bundle purchases applies to USA orders ONLY

Hawaii, Alaska, Puerto Rico & U.S. Territories

Please note from the USPS website: The timeliness of service to destinations outside the contiguous U.S. may be affected by the limited availability of transportation. Due to the variability of transportation, USPS packages may experience delivery delays.

Tropic Labs¬†ÔĽŅcannotÔĽŅ guarantee the 2-3 day Priority shipping window to non-contiguous US states.¬†

SHIPPING RATES

Domestic USA Shipping Rates

Order Value

Service

Rate

$0.00 ‚Äď $49.99

Standard Shipping (5-7 Business Days)

$5.00

$0.00 ‚Äď $88.99

USPS Priority Shipping (3-4 Business Days)

$7.50

$50.00 ‚Äď $88.99

Free Standard Shipping (5-7 Business Days)

Free

$89.00 and up

Free USPS Priority Shipping (3-4 Business Days)

Free

 

Domestic Australia Shipping Rates

Please allow 3-5 business days for delivery. All Australian orders are shipped locally from our Gold Coast warehouse and are sent via courier with tracking.

Order Value

Service

Rate

$0.00 ‚Äď $88.99

Standard Shipping (3-5 business days)

$7.00USD

$89.00 & up

Free Shipping (3-5 business days)

$0.00

 

International

We currently ship to the US, Canada, Australia, New Zealand & UK only at this time. 

All international orders are shipped via courier with tracking and can take anywhere from 6-15 business days* to arrive depending on the destination.

*If shipping over holiday season - please see Holiday Shipping section below

Our fulfillment centre is hard at work to secure the fastest and most economical shipping option for our international customers and as such; carriers may vary but generally include DHL, UPS or USPS. 

We are pleased to offer tiered, flat-rate shipping to our international customers according to the following table:

 

Canada & UK Shipping Rates

Please allow 6-12 business days for delivery

Order Value Rate
Less than $49.99 $5.00
$50.00 - $99.99 $10.00
$100 and up $15.00

 

*Please note that international shipping can sometimes incur additional costs, i.e., taxes, duties and brokerage fees. These charges can vary and are not easily calculated at time of sale.  Customers should be prepared to pay these fees at time of delivery.  We apologize in advance for any inconvenience.

 

New Zealand Shipping Rates

Please allow 10-15 business days for delivery

Order Value Rate
Less than $49.99 $10.00
$50.00 - $99.99 $15.00
$100-199.99 $20.00
$200.00 & up $25.00

 

*Please note that international shipping can sometimes incur additional costs, i.e., taxes, duties and brokerage fees. These charges can vary and are not easily calculated at time of sale.  Customers should be prepared to pay these fees at time of delivery. 

 

HOLIDAY SHIPPING

Due to increased shipping and order volumes, international orders placed over the holiday season with standard shipping may take up to 4 weeks to reach their destination. We strongly urge you select an Expedited shipping option if you need your products before a specific deadline (vacation, travel etc..)

If you have any questions regarding shipping timeframes please be sure to contact us at info@tropic-labs.com BEFORE you place your order  - one of our team members will get back to you within 24-28 hours. 

 

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a shipment confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours.

 

CUSTOMS, DUTIES & TAXES

Tropic Labs is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

DAMAGES

Tropic Labs is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us immediately so we may file a claim on your behalf. Please save all packaging materials and damaged goods and send us photos of how the goods arrived in order for us to assist with your claim. 

 

PAYMENT INFORMATION

We accept MasterCard, Visa and American Express, Paypal & After Pay

 

RETURNS POLICY

Due to health and safety regulations we are unable to accept returns at this time. If you have questions about the performance of the product, you may find the answer on our FAQ page. If you feel that the product you received is not satisfactory or you feel is not as advertised, please email us at info@tropic-labs.com and we will work with you to resolve the situation.

 

REFUNDS POLICY

If for any reason you are dissatisfied with your purchase, simply contact us at info@tropic-labs.com and we will work with you to promptly resolve the issue. 

 

SATISFACTION GUARANTEE 

We believe in our products and want you to have the best possible online shopping experience. If for any reason you are dissatisfied with your purchase, simply contact our customer service team at info@tropic-labs.com and one of our helpful crew will get back to you. 

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