Shipping & Returns
Thank you for shopping with Tropic Labs.
All orders are processed within 24-48 hours and dispatched from our Dallas, USA warehouse.
Free Standard Shipping on all orders
(5-7 Business Days)
Express Shipping via USPS Priority Mail
(2-3 Business Days)
We currently ship to the US, Canada & UK only at this time.
All international orders are shipped via DHL with tracking and can take anywhere from 6-12 business days to arrive depending on the destination.
We are pleased to offer tiered, flat-rate shipping to our international customers according to the following table:
Canada & UK Shipping Rates
Please allow 6-12 business days for delivery
|Less than $49.99||$5.00|
|$50.00 - $99.99||$10.00|
|$100 and up||$15.00|
SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a shipment confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours.
CUSTOMS, DUTIES & TAXES
Tropic Labs is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Tropic Labs is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us immediately so we may file a claim on your behalf. Please save all packaging materials and damaged goods and send us photos of how the goods arrived in order for us to assist with your claim.
We accept MasterCard, Visa and American Express, Paypal & After Pay
We cannot accept any returns due to health regulations, although if you feel that the product you received is not satisfactory or you feel is not as advertised, please email us at email@example.com and we will work with you to resolve the situation.